GENERAL DESCRIPTION:

The Support Staff/Receptionist position is a full-time, non-exempt position that is responsible for greeting and interacting with child-victims and their families at the Palmetto Bay office and on the phone; engaging children in play while they await appointments; assisting with client forms and paperwork; supporting case coordinators and therapists by coordinating their schedules; and providing data support on client assessments and tracking.

RESPONSIBILITIES:

Assist Engagement Team with reaching out to referred families and partner agencies to schedule them for intakes and services.

• Welcome all child-victims and family members of victims to the office and inform staff that appointments have arrived.
• Supervise child-victims and their siblings in reception area, engaging in play when waiting for appointments..
• Assist parents of child victims with necessary information whenever possible.
• Answer telephone calls from victim families, partner agencies, and the general public and forward them appropriately.
• Collect and input child-victim assessment data, client records and satisfaction surveys in KH Database.
• Collect daily/weekly schedules for child-victims' and their caregivers' appointments from Therapist and Case Coordinators, and Psychiatrist (when needed) confirming, resetting, and cancelling as needed.
• Send correspondence to parents/caregiver as needed.
• Assist with medical record reviews as needed.
• Generate monthly reports for funding reporting purposes upon request.
• Coordinate psychiatric appointments with clients and Central Support Staff.
• Ensure the office is neat and stocked with proper supplies.
• Perform related work as required.

QUALIFICATIONS:

• High school diploma required.
• Bilingual English/Spanish required.
• Ability to manage workload, adjust to changing priorities and opportunities.
• Proficient using computers for office work, operation of Microsoft Word, Excel.
• Experience providing support to multiple staff members.
• Experience working with youth with mental health and behavioral diagnoses, or other trauma.
• Experience interacting with culturally diverse children and families preferred.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Language:

• Spanish (Required)

Ability to Relocate:

• Miami, FL 33176: Relocate before starting work (Required)

Work Location: In person